Last updated: August 16, 2026
This website is operated by Rojelan Heritage Naturals Ltd. We want you to be satisfied with your purchase. Please review this policy before placing your order.
Returns
Due to food safety and quality-control requirements, saffron and other food products cannot be returned or exchanged for change of mind once they have been shipped.
Please do not send any product back without contacting us and receiving return instructions.
Damaged, Defective, Incorrect, or Missing Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery at info@mrsaffron.ca
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
After reviewing your request, we may offer a replacement, store credit, or refund. If a return is required because of our error or damage during delivery, we will provide return instructions and cover the reasonable return-shipping cost.
Order Cancellations
You may request to cancel an order before it has been processed or shipped. If the cancellation is approved, a full refund will be issued to the original payment method.
Orders that have already been shipped cannot normally be cancelled.
Lost or Undelivered Orders
If your tracking information indicates that your order was delivered but you have not received it, please check with household members, neighbours, your building reception, and the delivery carrier before contacting us.
If an order is confirmed as lost during shipping, we will offer a replacement or refund. We are not responsible for delays or delivery problems caused by an incorrect or incomplete address entered by the customer.
Refunds
Approved refunds will be returned to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, lost in transit, or otherwise eligible for a refund under applicable law.
Exchanges
We do not offer direct exchanges for food products. If you received an incorrect or damaged product, contact us so we can arrange an appropriate replacement or refund.
Contact Us
For questions or refund requests, please contact:
Rojelan Heritage Naturals Ltd.
Email: info@mrsaffron.ca
British Columbia, Canada
Nothing in this policy limits any rights or remedies available to consumers under applicable Canadian or provincial consumer-protection laws.
